Internal IT organizations are under increasing pressure to meet the business goals of their companies. This challenge can be particularly daunting because it involves complying with regulations, such as the Sarbanes-Oxley (SOX) and Basel II. Compliance requires strong corporate governance capabilities that are demonstrable to outside auditors. Because IT plays such a major role in business processes, the IT organization not only creates complexity for the business, but at the same time, provides the means to demonstrate this compliance. Organizations rely on guidelines such as COBIT® to help understand and address these challenges.
Implementing COBIT® is by no means a trivial task. It requires an organization to address high complexity in three areas: IT infrastructure, IT processes, and COBIT® control objectives. Processes are often in silos supporting specific organizational entities, requiring a complex organizational structure to ensure compliance is maintained. Further complicating the problem is that the IT environment is in a constant state of flux. Therefore, manual processes are not viable. They are not sustainable because they are difficult to enforce and monitor. They are not cost efficient. And they depend on dedicated staff willing to maintain a reliable paper trail that can stand up to a rigorous compliance audit.
Technology plays an indispensable role in helping companies achieve the COBIT® control objectives. As a result, it's important that the solution also support COBIT®. Organizations need to deploy systems-based ITSM solutions to help them conquer the complexity and establish sustainability. Well planned systems-based solutions should cover the full spectrum of ITSM disciplines.
SoftExpert SE Suite is an easy-to-use, comprehensive compliance solution for automating the four COBIT® domains: plan and organize; acquire and implement; deliver and support; and monitor and evaluate. The solution provides the foundation for aligning with COBIT®; improving IT processes and controls; and easing compliance with regulations, industry mandates, and internal policies.